Frequently Asked Questions

Please read our FAQ before sending us a message.

What is Kokosmetik?

Kokosmetik is an online store for Korean cosmetics. You can buy a lot of different types of cosmetics, like mask sheets, lotions, cleansers, and others, from brands like TonyMoly, Olive Young, Etude, and others!

Korean cosmetics are still more of an insider tip in Europe. However, they really shouldn’t be! If you have ever visited Korea, you probably have seen a cosmetics shop at every corner, if not two. Appearances are super important in Korean culture, so naturally cosmetics and beauty products are sought after.

Our goal is to make these products more available to you! We know ourselves how difficult it is to find a good shop selling Korean products in Europe, so we decided to become that shop ourselves 🙂

What products do you have in your store?

Currently we only have mask sheets in our store (or sheet masks, if you prefer). We decided to start with mask sheets because they are hard to get in Europe. Soon more will follow though!

I don't know much about Korean cosmetics. Do you have more information on them for me?

Sure! You can check out information on K-Beauty on our blog 🙂 we also list ingredients for each product on the product pages.

How long does shipping take?

Once you’ve paid, we will process your order as soon as we can, and send it on its way. Since we are a very small operation, processing can take up to 2-3 days. We will do our best to get your products to you as soon as possible! Shipping should take maximum 5 days in Germany, maybe a bit longer to other countries 🙂

If you have any questions, do not hesitate to contact us.

Do I receive an invoice for my order?

You will receive a confirmation for your order. If you want an invoice as well, let us know!

How can I help to make your store more known?

Follow us on Instagram, Facebook, Twitter, Pinterest, everywhere! Try out our products with your friends and tell them more about us! It helps more than you now!

How much does shipping cost?

We are based in Germany, so shipping to Germany is the cheapest at €3.95. Apart from Germany, we can also ship to the European Union at €9.95. Shipping for orders from €50 is free 🙂

Where do you ship to?

We ship to the European Union (and Switzerland).

You do not ship to my country

We don’t ship to you? Send us a message! I am sure we can figure something out 🙂

How can I contact you?

Contact us via email:

Send us an email

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