Frequently Asked Questions
Please read our FAQ before sending us a message.
Kokosmetik is an online store for Korean cosmetics. You can buy a lot of different types of cosmetics, like mask sheets, lotions, cleansers, and others, from brands like TonyMoly, Olive Young, Etude, and others!
Korean cosmetics are still more of an insider tip in Europe. However, they really shouldn’t be! If you have ever visited Korea, you probably have seen a cosmetics shop at every corner, if not two. Appearances are super important in Korean culture, so naturally cosmetics and beauty products are sought after.
Our goal is to make these products more available to you! We know ourselves how difficult it is to find a good shop selling Korean products in Europe, so we decided to become that shop ourselves 🙂
Currently we only have mask sheets in our store (or sheet masks, if you prefer). We decided to start with mask sheets because they are hard to get in Europe. Soon more will follow though!
Sure! You can check out information on K-Beauty on our blog 🙂 we also list ingredients for each product on the product pages.
Once you’ve paid, we will process your order as soon as we can, and send it on its way. Since we are a very small operation, processing can take up to 2-3 days. We will do our best to get your products to you as soon as possible! Shipping should take maximum 5 days in Germany, maybe a bit longer to other countries 🙂
If you have any questions, do not hesitate to contact us.
You will receive a confirmation for your order. If you want an invoice as well, let us know!
Follow us on Instagram, Facebook, Twitter, Pinterest, everywhere! Try out our products with your friends and tell them more about us! It helps more than you now!
We are based in Germany, so shipping to Germany is the cheapest at €3.95. Apart from Germany, we can also ship to the European Union at €9.95. Shipping for orders from €50 is free 🙂
We ship to the European Union (and Switzerland).
We don’t ship to you? Send us a message! I am sure we can figure something out 🙂
Contact us via email: firstname.lastname@example.org